For the ninth straight year, Regency Apartments won “Best in the Industry” recognition for customer service excellence in its apartment communities in Illinois, Indiana, and Michigan.
The customer service excellence award is based on results for Regency-owned apartment communities by CEL & Associates’ multifamily resident satisfaction surveys conducted in 2015. CEL & Associates compiles its “Best in the Industry” list of companies whose scores indicate the “ability to perform at a higher standard in providing quality customer service” compared to their peer groups across the country. Regency Apartments has participated in the resident satisfaction survey for twelve years. Teams at each apartment community review survey feedback and develop plans to address residents’ concerns or implement new ideas. Bob Pratten President & CEO says “these surveys aren’t just about maintaining the status quo. Each year we all work very hard to make our residents satisfaction a top priority and each year we take pride in making sure we have a plan in place to ensure happy apartment homes for every resident.”