For the fifteenth year in a row, Regency Multifamily has earned national recognition for customer service excellence as the 2021 A List Award Winner for Category III. The A List Award for Real Estate Excellence is presented by CEL & Associates, Inc. and recognizes companies whose management performance and commitment to the highest level of quality of service are considered to be the “Best in the Industry.”
“I couldn’t be more proud of our employees for this incredible accomplishment,” said Teresa Kelnhofer, President and CEO of Regency Multifamily. “The impact they make on the lives of our residents is what makes our communities a great place to live.”
A List Award winners are selected based on results from resident surveys conducted by CEL & Associates. Surveys are sent to residents at all Regency owned and managed apartment communities. CEL & Associates compiles its “Best in the Industry” list of companies whose scores indicate the “ability to perform at a higher standard in providing quality customer service” compared to their peer groups across the country. The feedback received from the surveys are reviewed thoroughly in order to address residents’ concerns or implement new ideas.