Regency Multifamily has earned national recognition for customer service excellence for the fourteenth consecutive year as the 2020 A List Award Winner for Category III. The A List Award for Real Estate Excellence, presented by CEL & Associates, Inc., recognizes companies whose management performance and commitment to the highest level of quality of service are considered the “Best in the Industry.”
“Regency’s best asset continues to be our employees,” said Teresa Kelnhofer, President and CEO of Regency Multifamily. “We have a winning team that is focused, driven, and they take great care of our residents.”
A List Award winners are selected based on results from resident surveys conducted by CEL & Associates. Surveys are sent to residents at all Regency-owned and managed apartment communities. CEL & Associates compiles its “Best in the Industry” list of companies whose scores indicate the “ability to perform at a higher standard in providing quality customer service” compared to their peer groups across the country. The feedback received is reviewed thoroughly to address residents’ concerns or implement new ideas.