For the ninth straight year, Regency Apartments won “Best in the Industry” recognition for customer service excellence in its apartment communities in Illinois, Indiana, and Michigan. The customer service excellence award is based on results for Regency-owned apartment communities by CEL & Associates’ multifamily resident satisfaction surveys conducted in 2015. CEL & Associates compiles its “Best in the Industry” list of companies whose scores indicate the “ability to perform at a higher standard in providing quality customer service” compared to…
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Regency Apartments, headquartered in Champaign, IL, will be adding twenty townhomes to Regency Club Apartments in Evansville, IN. The townhomes will include a 1,544 SqFt two bedroom floorplan and a 1,735 SqFt three bedroom floorplan. Both floorplans include 2.5 bathrooms, master suites, extra storage, in-unit laundry, and attached garages. “We are excited to bring to Evansville a unit style that is certainly in high demand with a limited supply,” said Brittney Oldham, Regional Property Manager for Regency Apartments. “We cannot…
Regency Apartments has purchased Hunters Ridge in East Lansing, MI as the 17th property in its portfolio. This is Regency’s first property in Michigan, with three in Illinois and thirteen in Indiana, and it increases the portfolio to nearly 3,500 units. “We feel the addition of Hunters Ridge Apartments is a great stepping stone into this new market,” said Rhonda Sharp, Regional Property Manager for Regency Apartments. “We are also excited to be entering into our third Big Ten market.”…
For the eighth straight year, Regency Apartments won “Best in the Industry” recognition for customer service excellence in its apartment communities in Illinois and Indiana. The customer service excellence award is based on results from Regency-owned apartment communities on CEL & Associates’ multifamily resident satisfaction surveys conducted in 2014. CEL & Associates compiles its “Best in the Industry” list of companies whose scores indicate the “ability to perform at a higher standard in providing quality customer service” compared to their…
Regency Apartments’ article “Community Teamwork” was published in the January 2015 issue of the National Apartment Association’s Units Magazine. The article features stories detailing challenges Regency’s property teams have faced where the solutions did not fall in a policy handbook, but rather in innovative thinking and teamwork. What the staff does often is determined by policy and performance measures, but how they perform is determined by values. Sometimes, there are situations where a company’s culture, rather than a policy, can…