NEWS

For the eighth straight year, Regency Apartments won “Best in the Industry” recognition for customer service excellence in its apartment communities in Illinois and Indiana. The customer service excellence award is based on results from Regency-owned apartment communities on CEL & Associates’ multifamily resident satisfaction surveys conducted in 2014. CEL & Associates compiles its “Best in the Industry” list of companies whose scores indicate the “ability to perform at a higher standard in providing quality customer service” compared to their…

Regency Apartments’ article “Community Teamwork” was published in the January 2015 issue of the National Apartment Association’s Units Magazine. The article features stories detailing challenges Regency’s property teams have faced where the solutions did not fall in a policy handbook, but rather in innovative thinking and teamwork. What the staff does often is determined by policy and performance measures, but how they perform is determined by values. Sometimes, there are situations where a company’s culture, rather than a policy, can…