NEWS

Regency’s Gentry Square Apartments has been ranked in the elite 1% in the ORA power rankings conducted by J Turner research. Gentry Square is tied for first place for the state of Illinois. J Turner Research tracks and analyzes the online reputation of more than 59,000 apartment properties across all review websites on a monthly basis.

For the TENTH straight year, Regency Apartments won the nationwide “Best in the Industry” recognition for customer service excellence in its apartment communities located in Illinois, Indiana and Michigan. The customer service excellence award is based on results for Regency owned & managed apartment communities. The survey was conducted by CEL & Associates in February 2016. CEL & Associates compiles its “Best in the Industry” list of companies whose scores indicate the “ability to perform at a higher standard in…

For the ninth straight year, Regency Apartments won “Best in the Industry” recognition for customer service excellence in its apartment communities in Illinois, Indiana, and Michigan. The customer service excellence award is based on results for Regency-owned apartment communities by CEL & Associates’ multifamily resident satisfaction surveys conducted in 2015. CEL & Associates compiles its “Best in the Industry” list of companies whose scores indicate the “ability to perform at a higher standard in providing quality customer service” compared to…

For the eighth straight year, Regency Apartments won “Best in the Industry” recognition for customer service excellence in its apartment communities in Illinois and Indiana. The customer service excellence award is based on results from Regency-owned apartment communities on CEL & Associates’ multifamily resident satisfaction surveys conducted in 2014. CEL & Associates compiles its “Best in the Industry” list of companies whose scores indicate the “ability to perform at a higher standard in providing quality customer service” compared to their…

Regency Apartments’ article “Community Teamwork” was published in the January 2015 issue of the National Apartment Association’s Units Magazine. The article features stories detailing challenges Regency’s property teams have faced where the solutions did not fall in a policy handbook, but rather in innovative thinking and teamwork. What the staff does often is determined by policy and performance measures, but how they perform is determined by values. Sometimes, there are situations where a company’s culture, rather than a policy, can…